Absolute Joke, ordered a play house for my daughters 5th Birthday, when the item was delivered 4 parts were missing, contacted customer service who did not apologize but advised the parts would follow the following Thursday (original delivery was Friday) unacceptable as my daughters birthday was Wednesday but agreed to Thursday, parts then arrived Friday (a day later than agreed and 2 days after her birthday) for still a part to be missing - explain to a 5 year old the incompetence of this company and we now have no idea when the part will arrive and a very upset 5 year old daughter will be sharing this experience further - absolute disgrace - please feel free to contact me order number 1491658