Avoid. Ordered a metal shed and a summer house. Delivery delayed by 2 weeks before we even started, poor updates about delivery. I was disappointed but understood. When it arrived the metal shed was damaged and the extra flooring we ordered was missing. I was advised 2-5 working days for replacement parts for the metal shed to be sent and I had to go back and forth to get them to refund the missing flooring. It was so frustrating but I understood mistakes happen. The 5 working days came and went, no update. I had to chase them every step of the way. Eventually I was told the replacement parts wasn’t in stock and wouldn’t be coming back in stock. I asked for their complaints process and ombudsman's details, this request was ignored. I had to chase up, I was then offered a 10% refund. I had to go back and forth advising this was not acceptable as the shed was useless with the warped parts we could not build it. Eventually they agreed to collect and issue a refund, this took a lot of persuasion. They eventually collected and advised a refund would be issued within 5 working days. The 5 working days came and went I had to chase this up. I asked for compensation for all the issues as I lost my deposit with the builder hired to build due to delays, etc. They advised they don’t do goodwill or compensation. It doesn’t end there! The summer house flooring was so flimsy that we’ve had to reinforce it with internal flooring, I paid extra for the flooring from Billy Oh, that was a waste on money! One of the panels was wrong one, my builder had to rectify this. Randomly we have an extra floor panel, there were no screws or nails, it’s cost us a boat load more just to get it right. My builder has advised me it is one of the worst summer house packs he’s had to work with, not good quality and he’s been doing this a long time.