Terrible product, terrible company do not waste your money on this substandard company. If I could score it below 1* I would!
The sales team for this company is excellent, they answered all my questions and were very happy to take my money. Hence why I say excellent as they could sell Ice to Eskimos!!!
However the shed is awful quality. one puff of wind and this thing would instantly fall down its so weak. We also had mould on all of the floor pieces.
We complained, got a generic reply, sent photos got another generic reply. My builder had to purchase treatment for the mould - extra cost - told no compensation or refund is given.
When it came to putting this together it didn't fit and was very poor quality, my builder had to purchase extra wood to ensure that this thing stays up for more than 5 minutes!
I again complained, received another generic reply.
No one answers the phone so you can talk with a person!. Not sure if that happens in normal times and I can understand that they have staff working from home etc etc.
I can't stress this enough. DO NOT PURCHASE ANYTHING FROM THESE PEOPLE, NOTHING ZILCH. They want your money and are then not willing to sort issues. There is no customer service at all and this shed that cost us nearly £1k has cost at least £300 - £400 more
We regret buying this from here, we wish we had spent our hard earned money elsewhere!
4 years ago
Garden Buildings Direct has a
1.1
average rating
from
382
reviews
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