If I could leave 0 I would. Do not use this company they are beyond awful.
I ordered garden furniture in early May. I received a letter a few days later saying that it would arrive no later than June 1st. I was ok with this. I happened to look on the website and it said my item was out of stock until July. I sent an email (the phone number is premium rate) to check this wasn’t the case. I got an email back 2 days later saying that my item had delivered. I wrote back but got no response and was worried. I called the number and got through to someone who said, no we aren’t getting that set until 10th July so you won’t get it until after then. I asked to speak to the lady who had written to me to check what may have happened and I received instead the worse attitude I have ever encountered. He said, “I told you what happened so that’s it”. He was so rude. I asked to speak to his manager but he kept me waiting and then said they were on the phone. I said I wanted an immediate refund. I’m so upset. I wasted 2 weeks waiting for furniture to arrive and then had this attitude. I’m actually shocked and I think this company may be some sort of cowboy operation. I think they tell you things are coming sooner than they are and they just shout at people who complain. Please don’t order from here.
4 years ago
Garden Gear has a
1.5
average rating
from
36
reviews
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