Everything, from delivery to product. Wont even start about delivery story. When I ordered a 10x8 summerhouse, I want the instructions for just this, not 8x8, nor 12x8 or 14x8 or any other measurement. Just my one. Also parts list. just the parts that relate to me. nor instructions with solid roof. I had t&groove, so don’t need it. Tongue and groove didn’t line up. Lazy workmanship. No need. Pieces of wood chived out. Not enough screws. (Had to buy some) wood facia amongst things in 3 pieces (had to buy another piece to tidy it, like brochure) Glass too long, most wood too short (had to join with other bits). Sent pictures of things I wasn’t happy with. The only thing that they answered and am waiting for replacement was the glass in door. Aftersales makes it so difficult to get answers. Other than all this was reasonably happy with how summerhouse looks. Quality of Plastic glass was quite good.