Really awful customer service. When my car insurance was going to renew, I spoke with a telephone advisor to get several different quotes (I wanted to compare how much my insurance would cost with/without black box, when I change address, If I changed jobs, IF I changed my annual miles etc). The guy I spoke to was nice, he assured me nothing would change until i had confirmed any of the above, but my policy did change. My details were changed without my knowledge and as a result my insurance went up by £100! I called back to complain and a different advisor couldn't help me. She didn't understand what had happened and couldn't answer any of my questions (questions that the previous advisor could). She made me answer hundred of questions then gave me the same quote after an hour. Was a total waste of time. So I decided to leave Admiral and go elsewhere - I found MUCH cheaper insurance with someone else with ALL of the benefits that Admiral were offering WITHOUT a box. What makes it worse is Admiral have never got in touch to tell me when they will remove the box. They don't insure me anymore. They tried calling me ONCE and I couldn't take the call so they never called again. OH. and the had the audacity to write me letters asking why I had cancelled my direct debit to them even though they didn't insure me any more and my account was 100% paid! It's been a horrible experience and I wouldn't recommend them to anyone.