Received a email less than 2 weeks ago stating we owed them £420 even though the car insurance premium was paid in full for the year. Then just a matter of days later got informed by my bank they made several attempts to go in and take the money without my consent. I contacted them and because I previously contacted a insurance company regarding a query and it’s noted in my records as a no claim notification. Admiral basically still regard that as making a claim and because I didn’t originally declare this on taking the policy they decide all of a sudden they can charge me an extra £420 on top of my premium. NO CLAIM WAS MADE! SOOO after speaking to them they informed me they wouldn’t attempt to take the money for the next 7 days until they looked into things. Low and behold on the 6th day Icheck my bank and £420 has been taken. It was eventually refunded 3 days later but it shouldn’t have happened at all! After which they informed me they will unbelievably try again in another 7 days time to take the money. I’ve had to speak to my lawyers and make Right Of Access Requests so we can gather all the information and decide on how to deal with this. The girl Tracey who I’ve dealt with has been excellent but as a whole the company is poor. I’ve never had any previous issues with car insurance companies in nearly 20 years of driving!