I am very unhappy with admiral. If I can give negative stars, I will. A customer buying a car insurance to looking for an insurance to help them when there have unexpected incident happen. But instead they gave you so much problems. My car had a small incident which only need cosmetics fixes in the front part of the car, but their approval garage is charging so high (literally double of what my garage will charge) that my car is considered being written off. When I told admiral I will want to get a second estimation from my own garage. They replied my car is now no longer fit to drive (which is very interesting because their recommended garage DROVE my car from my house to their garage, at least 30 mins drive), only few days later, after being inspected by their garage, my car is now no longer fit to drive. So I will have to pay to arrange a pick up. If my car cannot drive on the road, the only way is to send pictures to my own garage to get estimate. My question now is if my garage can provide estimation by just using pictures, why admiral approval garage need to take my car away and causing me so much problem just to get my car back? Other insurance company would send out engineer to look at the car and give estimates, so customer can easily get a second estimation if they have to. But admiral is happy if customer have to pay extra (much extras) to get their car back from garage. There is something really wrong with admiral's policy. Providing admiral insurance is not cheap, there are much better insurance companies out there and provide better services. I myself would not go with admiral again!!