Horrible user experience. We were figuring out for good half an hour with my wife how to cancel her car insurance auto-renew which is clearly on purpose made as hard as possible to do. First we found out it is not possible to reply to the auto-renew reminder email to tell them you don't want to renew. Then, when logged on Admiral website, there's no way to cancel from the website. The "customer support" chat is AI powered and not particularly clever one neither; you type in what you want to do and it replies with nonsense. Then we learned the only way to cancel the policy auto-renewal is to call Admiral on telephone. Surely these lines are now closed because it is out of office hours. Every car insurance company my wife and I dealt with in the past allow cancelling auto-renew from their app, website or by simply sending them an email at minimum. This is highly time consuming, annoying, unacceptable and should be illegal if it is not already.