I requested to ‘NOT automatically renew’ my policy last year. However admiral suddenly changed it to “automatically renew” just before my contract expiry date without my agreement. Furthermore, Admiral renewed my insurance policy at a premium higher than the renewal quotation without notifying me and without my approval. On my last contract date, I called Admiral in the evening, but their phone line closed an hour before their publicised closing hour. As a result I could not stop the renewal. I called Admiral the next day and asked for cancellation of my renewal. However, Admiral tried to charge me £25 cancellation fee. Finally, I sent an email to the CEO of Admiral group to complaint about this. The customer assurance executive, Beth Jones, replied and explained that the premium increase was based on statistics, the renewal quote was just a price of offer, which I was under no obligation to accept a quotation. I totally disagreed with her explanation. I believe that a renewal quotation is valid until the renewal date, Admiral shouldn’t make any changes after the renewal quotation was sent. She didn’t answer why they changed my renewal to automatic renewal. I left Admiral now.