Left a 76 year old man with disabled wife with no water due to burst mains pipe for over two month having to carry buckets of water from a garden water barrel to flush a upstairs toilet also to do washing and keeping oneself cleen.also having to carry loads of bottle water to survive.they sent two cowboy firms to do the work but to hard for them to do so insurance company said to hell pay us pifly sum of money and close the case after begging for some one to help us.l had to get some help and do the work my self which has left me with a disability myself .l was a very fit and able person till this happened .not now. Bastards.