Admiral do not care even remotely about their customers, and have dreadful policies put in place for their car insurance. Crash took place 13/03, still no courtesy / hire car on 22/03. Policy states that to receive a courtesy car, their approved garages must approve the repairs on your vehicle. Then, they will be the ones to provide it, not Admiral. The joke is that none of their garages have courtesy cars available until April! So, given this, I pushed to receive a hire car. They state that hire car cannot be provided until one of "Admiral's Approved Technicians" checks the garage's report and approves that the vehicle is repairable. If the garage approves the repairs, that means it's repairable!!! I don't understand who wrote their policy. They seemingly only have one technician working at Admiral, as I have to wait in a queue of other approvals that need completing. Fantastic! Would not recommend Admiral Car Insurance to my worst enemy. Can't wait to take this to the ombudsman...