Had an incident in my car, called admiral and they said to do claim online as easier and quicker ! Straight away was informed by the online system that my car was a total loss - they hadn't actually seen the car, (it's only 8 years old and in good condition, and worth c£20k!, so not sure how it is a total loss) Have tried several times to get an update, as need to sort replacement car, been on chat for over 2 hours, several times, also on hold on call for 1 ½ hours, (3 times) and still no-one knows what is happening. Get passed from one department to another, then get told someone will call me back with an update, and still not happened ! (fifth time today I have been told I will get a call back....lets see if it happens!) Been told that last week an engineer was assessing what type of loss it will be - not sure why that stops them talking to me Now having read other reviews on class team, I wish Id insured elsewhere! Tried live chat, email and telephone - all hopeless!