DO NOT USE ADMIRAL They will not recover your car, they don’t assess your car they don’t pick it up from the garage and most of all they will not fix or pay out the car. They won’t asker the phone and the will NEVER call you back. On the 24th of October 2022 My Volvo rs had an ABS cut out and the vehicle collided with a wall. I contacted Admiral to be told they couldn’t recover the car. I had to then pay myself to have the car towed to a garage. 18 weeks later my car is still in that garage. I have called admiral, emailed admiral, left messages, stayed on hold and even had the car assessed myself to see the damage. I have no car and as of 3 weeks ago now no job as I couldn’t drive to my contracts. Now my mortgage is at risk and my house. I have tried every avenue to contact admiral but to this day my car has not been recovered or assessed by admiral. If I call them they either promise a call back which never happens or they make you stay on hold for an hour. The person after an hour then claims they have no knowledge of what stage of the process the car is in but they can get me a call back from the correct team. 5x and so far no call back. They do not ever call back and they don’t tell you what is happening with the car. 4 months. No car no courtesy car and now no job. Thank you Admiral for taking my premiums and stealing them. The best part was when they filled to arrange a company to collect the car from the garage the company was so far away they refused. When another was organised the person collecting it was threatening and totally refused to collect the car after seeing it. Admirals response? Have £50 as a cheque for this incident of threatening behaviour and near violence from them. The cheque then bounced. Awful company and the worst insurance company I have ever dealt with I have a car with them and my house. It makes no difference they don’t do anything they are supposed to. 4 months and nothing. I would still be sat on the side of the road if I hadn’t done all the work myself so far. RUN!! DON’T GO NEAR THEM!!!