Absolutely dumbfounded at the circus we have been put through. Had a car go into the back of us in January and it took till the end of February to finally contact us despite us ringing and ringing, hours of being put on hold, emails being ignored. We were promised multiple call backs which never happened. Finally contact us to tell us we have to claim on our own policy as the car who went into back of us doesn’t accept liability. We contact said person who says they obviously do accept liability because they went into back of us. He rings admiral to make sure they have that on record and they say they do! So basically admiral are telling outright lies it seems. Absolutely at the end of my tether, on hold again as we speak, so far been 1/2 hour and not spoken to a single person . Will be leaving then as soon as we can, completely incompetent company, they should be embarrassed