My partner slipped whilst on holiday on the 4th November 2022 and broke her wrist. Immediate hospital treatment was required. On our return I made a claim on my multi trip policy with Admiral. I filled in an online questionnaire and submitted copies of receipts for the charges incurred for treatment, medication, travel and appointments. I received a notification informing me the questionnaire was 100% completed and I would receive a response with in 30 working days, which I did not. I eventually received a reply in early January asking me to review my claim. I logged on to my claim portal and the questionnaire was noted as only 25% complete and the documents I submitted was missing. I filled in the information for a second time and received the same response ( contact will be made in 30 working days). I have tried numerous times via email, online chats, and customer care email (No contact telephone number available) ect. I was totally ignored. I eventually threatened to contact ombudsman to make a complaint and received a reply with in 24 hrs apologising and requesting me to resubmit my claim. It has now been 4 months and I am no further forward than the I first day I submitted my claim. I am currently looking for travel insurance elsewhere as my family are going on holiday in June and if the worst was to happen I can not reply on Admiral to be contactable or to settle a claim if it was required. I have been ignored multiple times. contact is virtually impossible. If it was not for the fact the Admiral was very well advertised cross many media platforms I can honestly say that I feel I had been conned or scammed into taking out this policy by a fraudulent business. I am luck that the claim was for a broken wrist and not some life threatening injury.