My daughter had a brush with a bollard at wk in late Dec ,decided to leave till Jan to claim as it was over xmas period. She spent 4.5 hrs in total trying to get through 1.5 hrs in 1 go. When she did she was told someone would ring her back that day (never happened) Rang again eventually got through ,they asked her to take car for estimate ,and get repairer to send quote to them for review. That was done and sent on 6th Feb repairer tried to contact them on 15th feb and 1st March and 13th March, still no contact from Admiral . Luckily car is driveable, otherwise i dread to think how much it would have cost to hire one. Also whilst trying to contact Admiral in January she used the website to make claim and twice it crashed at the end. I really wish this was a positive post, but struggled to give them 1 star. Andy W