So I've been with Admiral for over 8 years. Never made a claim. Oct/Nov 2022 I made my first claim for a vehicle to be repaired.... and this was the outcome. 1 - My car was not allocated to a garage until 30 Jan 2023! 2 - I had and still have to constantly chase Admiral for an update. 3 - There was a complete disconnect between, Admiral, third party and the garage, no one knew where or what is being done with the car. 4 - You can never get hold of customer services despite the vast about of emails and contact forms I completed. 5 - I just had the vehicle delivered and the engine sounds awful plus a new dent has appeared. 6 - If you have a Landrover, they don't classify Landrover garage as an authorised garage. 7 - I did not get a courtesy vehicle until Jan 2023. 8 - Tried calling Customer Service Centre, guaranteed you're waiting for 1 hour which at that point the call is ended from Admiral. I understand delays may happen but what I don't tolerate is being ignored and not beimg valued as a loyal customers. 8 years! I spent nearly £10,000 of insurance premium to Admiral and this is the service you get back. Is the vehicle fixed? NO Have I contacted Admiral via forms, emails, calls? YES Has anyone contacted me back to fix this? NO This is an absolute nightmare. I would never be with Admiral insurance ever again and I strongly recommend - DO NOT USE ADMIRAL INSURANCE.