I just read some of the reviews on here about Admiral insurance and it would seem my bad experience is not in any way unique. The way this company operate really does need to be exposed. They are simply taking money for services they are not providing. I have read the good reviews about Admiral and they are almost never about people actually making claims. My experience is with their car insurance and as others have said they are utterly useless. I have been in contact with body shops directly and when they find out I am insured through Admiral they basically roll their eyes and wish me good luck. My accident happened 4 days ago, the vehicle is no longer fit for the road, no idea when my car will be looked at by a garage, or which garage they intend to use or if I will ever get the hire car I have paid for. And I fully expect to be in the same situation next week. I promise you they will leave you off the road for as long as possible to avoid paying any associated costs. If you need your car for work or for anything remotely important, do yourself a huge favour and look elsewhere for your car insurance.