I called admiral to tell them I was moving to a new flat 2 days before I moved. The call took an hour with an Indian lady. I wasn't sure if the new building was listed or not so she said they would call me back which they did 3 days later. A different person also Indian. I told him that it wasn't a listed building and as far as I was aware the policy was changed successfully. However today nearly 3 weeks later I find that the policy is still for my old address so I haven't been insured since I moved in. On Web chat a person from India updated my policy but had to type in all the questions I had already answered in the 1st phone call. One more hour ... but the policy was changed. I looked later and he had put the wrong address on it! 18 not 8 so I had to go back on webchat to another person. Finally updated properly Appalling customer service. I'll change companies at next renewal.