If I could issue a 0 star rating even that would be to kind! Been stranded in Calais after our car broke down at the Le Shuttle port. After various phone calls with many people and hours of waiting we finally had a French tow company take us to a hotel and the car to a garage. We had to pay for the night in the hotel ourselves! The next day we had no support, no clue what was happening and not a single person could tell us where our car was or what the next steps were! We was told we couldn’t have transportation back to the uk until 48 hours after the claim yet they would only cover 1 night in a hotel £130 per room per night (£520 two rooms two nights and £260 out our own pocket). We were told we would have a ferry arranged for us (two 24 year olds and two 22 year olds) the following day and would have confirmation by 8pm that night. 8 pm that night NO FERRY BOOKED!!! We again had to pay for this £169 out our own pocket and still no arrangements for our car to be fixed!!!

Finally back in the uk and we aren’t allowed a hire car as our car (still in france) has not yet been diagnosed! We had to ask our parents to come and pick us up from Dover back to our home 1hour and 40 minutes away! 

Still no news on our car and the contents such as gifts bought on our holiday and belongings!

Gutted, stressed, anxious, upset and very angry are the only words to describe how I feel! I pay £1500 a year for what exactly? So angry! The strain on all our mental healths over the last few days is unexplainable from crying on the floor and on the phone to parents, lack of sleep and tummy problems due to stress! I’ve never experienced anything like this in my life.