This is a scam establishment. I have reported a claim involving my insured Mercedes EQC 400 for the past 12 days. I have made several calls and even involved their complaints department and liability for a courtesy car has been pushed for many days between their appointed repairs garage and Admiral. Even though the response has not been timely, they eventually asked another second car hire to reach out but those ones are so daft enough to offer me a Volkswagen golf or similar. This is how they renege on contracts and when you fail their premiums they threaten brimstone if possible end your life. I have now declined on this car type and that simply is no courtesy car for me which is what they hope for at the beginning.