Dear Admiral Customer Service, I am writing to express my profound disappointment with the way my recent claim has been handled. After being insured with Admiral for the past three years and paying nearly £21,000 in premiums, I expected a much higher standard of service. Unfortunately after 6 weeks Admiral not taking to me I don’t know what reason. They are asking to pay your access fee before we take the for repairs, it was no fault accident my car was parked and lorry damaged my car. my experience with your claims process has been nothing short of frustrating. I was involved in an accident on the 8th of last month, and despite my loyalty to Admiral, the service I have received has been inadequate. I lodged a complaint previously regarding the slow and ineffective handling of my claim, yet no meaningful action was taken. At that point, I was told I had to wait for the third-party liability to be established, which I did, only to experience further delays. Now that the liability has been accepted by the third party, I am shocked that Admiral's response was to simply return the car to me with the instruction to “repair it yourself.” Given my long-standing relationship with Admiral and the fact that this is my first claim, I find this resolution completely unacceptable. I trusted Admiral to manage this claim with the professionalism and efficiency that I assumed would come with a company of your stature. I am appalled by the lack of support and responsiveness throughout this process, and I would like to know what Admiral plans to do to rectify this situation. I look forward to hearing from you at your earliest convenience, as this matter has already caused me considerable inconvenience and stress. Yours sincerely, Saeed Babadi