I have made a claim and it took 3 months to resolve!!!! Three months after the writing of my car decision + 1,5 month to make a claim. Every phone call sounds as if they were making jokes on me, very disrespectful tone - until I get super grumpy. I don't want to be grumpy just to make them be nicer to me..... - ?! So word of advice - be RUDE they will get NICER - unbelievable! Without my authorization, they phoned my financial company to discuss the settlement figure after wich they have cancelled my car policy. I agreed to neither because I have been advised by GAP not to yet as they need to review the case. Now I need motor insurance certificate wich they do not have as they ceased my insurance so the document doesn't exist anymore! It would be at least good if only I knew my policy stopped existing then and there! How can you not say that! The worst is that I kept on asking for the above doc via phone as I couldn't access my online account due to their admin mistake. It took me 3 phone calls to amend the email correctly, about 5 or 6 trying to gain required documents, 46 minutes of the last call and three transfers to different departments just to tell me that document I am asking for doesn't exist anymore after wich the question followed: ''Is there anything else I can help you with?" "Well,-I said - I still require my documents so transfer me through to someone who can help" - "I can only help with this and this and because you were transferred so many times already I can't and you have got to call again!" They always promise to get back to you, they swear to call you back with an update - I have never ever received a promised call back, apart from the times when they want you to upgrade your policy with extra bits that you pay extra for. The incompetence of people you speak to strikes and they never seem to know how to help you unless it's a book example like making a claim. Now, saying that I asked about step by step guide as to how to make a claim and how will it affects my policy etc. - I want to know what is going on. Never got an answer about how you claim and what you do and I was kept on being referred to my policy that I still didn’t have! Ha! Admiral kept on coming up with new requirements and surprising information contradicting previous incompetent person's answers every single phone call I have made. Bear in mind it has been 4,5 months of nightmare phone calls and stressful days because every time they have a new problem to deal with. I and my partner are paying 2,5 k now for only one car as my policy need to come to an end of the contract (what contract?! - next call surprise...) because I have made a claim. Zero advice on any matter. I complained twice and they have never got back to me with resolution…. What kind of customer care is that!!?? The official complaint is impossible – I want to speak to the bosses I had enough! They will write it down and pass it on – rather throw it in the bin below their desks… I don’t trust Admiral. I don’t find them respectful. I don’t think they willing to be helpful! I think they are always misguiding customers. I now they will do everything to make you give up on claiming. Dissatisfying and totally useless helpline! All that costs me 2,5k! I have never ever been so mistreated by someone whom I pay money...