Nightmare customer service. When I reported the accident, they didn't open my file with all information and picture, until I chased them to update me. The accident was not my fault, but they are not updating you, giving you the wrong information, they say, they can recall the call, etc. They said, I have to deal with third company about the excess, even their website something else and I was told on the phone something else, but apparently they can't find the call, even they record all calls. PLEASE AVOID THIS COMPANY. SO MUCH STRESS. THEY DO NOT PROTECT THEIR CUSTOMERS!!!!