A shambles from start to finish. We were given a multi-car quote online and chose to proceed. At this point we were unable to complete the quote and given a number to call. When we spoke to them they informed us the price had gone up due to an accident my partner had been involved in. This turned out to be a non-fault incident over 5 years previous when someone had reversed into her car whilst she was in the house visiting. After several phone calls and arguments my extremely upset girlfriend was given a new quote closer to the original which we decided to accept. Foolishly....the warning signs were there! I was involved in a hit and run, non-fault, incident in the final few months of the policy. What really infuriated me the most is the fact the insurance company you pay a lot of money too aren't willing to help or ease the situation but are perfectly willing to read word for word lines from a pre-drafted script! I was told to take my car into the garage to have the damage assessed. Upon doing so I was advised not to drive my car due to impact damage to the front passenger wheel. When I spoke to admiral about this I was told I couldn’t have a courtesy car until they had received a quotation! Only a 60 mile round trip to work to contend with...thanks Admiral. I'm not even going to get started on the heap of s**t car that was given. Final nail in the coffin after months of them trying to resolve my claim (and to be honest I’m still in shock that they did) was them telling me they had recovered their costs from the third party but not my excess payment and I had to speak to admiral law. They informed me as this was so low they would charge a fee and it wouldn’t be in my best interest and referred me to the third parties insurer. Big credit to Advantage Insurance Company/Hastings. They resolved the issue in no time and where extremely helpful. Shame I have just taken out a policy with someone else as I would have given them a try. Avoid Admiral Like the Plague!!!