ral group (Diamond, Elephant, Bell) avoid at all costs. They have zero interest in customer service and just want to rip you off. I initially rang Diamond for a quote on two cars that I was happy with. When I received the documents they had a totally different price on to the one that was quoted by phone. When I called to complain they said they would listen to the telephone call. they then called back to say I was right and the operator gave me a different price over the phone. I then cancelled and went with Admiral (as I didnt know they were the same company) the same thing again. Got a quote online - 7 days later they send me an email to say the price has gone up. Then to top it all off they have charged me £55 for one week insurance cover! £25 admin fee and £30 for cover! then they appologise and say there is nothing they can do! absoloutely disgusting!