Lost another customer. Have been a year with this company with my second car. It has been set up as pay monthly direct debit from day one until the renewal, when they've sent me a letter thanking for my custom and offering me a new lower premium of £616. As you know, these companies renew your policy automatically and that's fine however this company failed to inform me that they decided to take the full years premium of £616 in one go as opposed to monthly payments. Since I never had that amount of money on my account that day, they have sent me another email saying that my direct debit has been cancelled. Called their customer service today to explain what has happened and the guy told me that "since my direct debit came back unpaid, I now have to pay the full amount, or the policy will be cancelled." He then stated that I will need to pay this by the end of June (and it's August). My last email says that unless this will be resolved before 22 of August, they will have no option it to cancel my policy. I told the guy that I've lost the confidence in their company and want to cancel my policy he said I will need to pay £135 cancellation fee. For what?! I never paid £616 to start with so technically I never had a policy with them in the first place? I need to pay for their incompetence? How is that fair? Dear Admiral Insurance. Its 2018 and there's over a hundred insurance companies on comparison web sites. You don't care, people go elsewhere. Goodbye