Have moved address. I rent. Didn’t know the answers to the ridiculous questions about the history of the building like I can assure other renters if not even buyers do. Was told over the phone that it would cost £20 to change address and £35 to cancel and if I didn’t know the answers I may aswell cancel. Was spoken to like absolute rubbish quite clearly an irritable employee on the end of the phone annoyed I didn’t know questions that are so unnecessary and hard to find out like I’m sure she knows all about her house. If you want people to take a policy out with you, who have been loyal and stayed with you even though never needed to claim and you want to charge £20 to change address then clearly your company hasn’t had much education on how the country is using their money these days. Customer service and ease of service is every thing. Had to pay £35 due to moving House as my previous landlord decided to sell- not my fault. Couldn’t provide answers like exactly how old the building is or what is has been previously or exactly what has ever happened to the building as new landlord did not supply me with these like normal landlords wouldn’t. Waste of my money for two years and terrible phone service. I can assure you that you will see that the price over the service isn’t the way anymore people are more cautious with how they spend the little money they have. Wouldn’t use this company again for anything