Avoid! After passing my driving and paying my insurance on time with Admiral I have been very dissatisfied and frustrated with the lack of support and lack of customer service received. I was involved in an accident which wasn’t my fault ( a guys wheel came off into my bumper after HE crashed into a police car in front of him) , this happened in January and I have been going back and forward contacting Admiral to check and see where my things are, whether I’d get a courtesy car since they decided to write off my car, they had barely contacted me and I had to keep chasing them . They kept making excuses leading to me calling the third party insurer myself (DOING THEIR JOB) and in one day the 3rd party took liability and gave me a courtesy car and in a week a payment to buy a new car. The third party insurer (Covea) even told me Admiral had not told or called them about the accident and I was surprised to have to explain to them what had happened.Admiral told me they would not give me a courtesy car because my car was written off and not being repaired and ironically I was told they would treat my case as urgent as I was working in a different city at the time and had to do over 3 he journeys home on a train. To make matters worse the claim still hasn’t been closed and they claim they are waiting for the 3rd party to pay some remaining money then they will close the claim and put my no claim bonus . Meanwhile they had taken two months payment of insurance out of my account even thought I had no service with them .I am still waiting for this refund that I am not even sure i will get !! I had stopped my payments to them and I received a threatening letter which led me to call them probably the 100th time in 3 months . Also I had to call the customer service team who had no idea what was going on and I told them not to threaten me and contact the claims team to check that I did not have to pay them anything as I was told this accident wasn’t my fault and they were waiting for a payment from 3rd party to close the claim. Luckily a sales/customer service employee actually contacted the claims team and called me to apologise about the letter and that he had noted on filed I had nothing to pay. Finally now I am waiting for this claim to be closed as I have not be able to afford insurance with another insurer because it looks like the accident was my fault even though admiral told me it wasn’t . I tried to go to a different company who increased the insurance over my budget which i cancelled as couldn’t afford. This cancellation has also led to the price being increased in any quote I do online ..like a domino effect! I was paying almost £900 a year with good history and good driving and now because of Admirals lack of work and slow service I have been quoted £2000-3000 per year which is ridiculous. I am furious at this point at the lack of work or effort and blatant attempt to keep money from me by admiral and best believe I will be getting back every penny they have taken and money for my transport and inconvenience . I have put though one complaint and they sent me £80 pounds which is a joke I just want to have my name cleared and claim closed and have an insurance I can afford again so I can drive to work. AVOID ADMIRAL AT ALL COST ! They do not do anything and I promise I have literally been calling them everyone for updates and get read a script of replies but if this does not end this week I will take the matter up with financial ombudsman.