Scumbags! They took more money out my account without my permission. I got a quote, was happy with it, paid for it & then an email came through to confirm my insurance with Admiral with the price quoted. 3 days later we get a call to say we should add additional services to our insurance, but this was all added to our initial insurance so why did we need to take out a further ad on's? Turns out the imbeciles have charged me £250+ more than what was agreed when I sent in the documentation to prove that what I paid they turned around and said it's all wrong we cannot honour that cost. They admitted it was their mistake & they had to do further investigations. Turns out that not only did we 'edit' the email sent back to them, but we also 'edited' our bank statements including bank charges letters from the bank, apparently, we also 'edited' the screenshot which showed the processing payment, we had sent in the proof of text sent to by the bank 'visa verification' text again we 'altered' all of that. Little do they know we sat in the bank & had the phone on loudspeaker with the bank manager listening to the call also. We have now filed a complaint with the financial ombudsman as they didn't have the decency to show us apparent 'proof' or even speak to us on the phone as they kept putting the phone down conveniently.