If I could give 0 stars for awful service I would. Brief back story - I was stationary in traffic when a car approached too quickly and went into the back of me. How would I describe my service from Admiral from day one - They do not want you to proceed with a claim. They bully you to withdraw your claim and threaten court orders. They request endless pieces of evidence if you do proceed, then... They will sit on your undeniable evidence and will not process it until you ask them SIX times. They will judge your tone in a phone call or in a letter and use it against you. They will threaten charges and advise you that your claim will go to small claims court and you will lose. They disagree with you and will push and push you into submission so that you don't proceed with the claim. They allow the other side to accuse you of lying and demand orders and hearings. They doubt your injuries and question your actions 6 months after the incident. You will go through 4 different people with regards to your claim. The entire process of this small claim took over 9 months. When you finally get a settlement they state it'll take up to 4 weeks to receive payment, it took 7 weeks and 3 additional chase phone calls. Most people would have given up and not continued with the claim however I did push on, regardless of the stress and disruption this ordeal has caused me. Admiral were absolutely awful to me and treated me with absolutely no respect. They were just bullies who didn't want the paperwork or the hassle. Do yourself a favour and pay a little extra on your car insurance and go with someone else!