I had my beloved mercedes Vito stolen in June. They tried to steal it 2 previous times and in the third succeed. Rang admiral to report it after contacting the police they where great. Until that is the very next day hot a bill for £600 wanting my full premium. Fine okay they wrote that off if I was willing to insure another vehicle. I had to chase them up at every point of this ordeal, my car seats for the kids, personal effects payment of £150 my 59plate mercedes Vito which I bought for £5000 2 years ago has now lost 40% of it value. I had just done some work to it and it looked great. I also had a stereo and dvd player in my vehicle which they refused to pay out for, if my stereo was fitted when I bought the vehicle then this is covered by the market valuation, if like my dvd was fitted afterwards then this is not covered either, so when are audio and visual covered by my insurance policy. They also refused to pay for items which had just been fitted which again is fair enough but when my vehicle has been recovered and I phoned them to ask for the item's which they have not paid me for and was not covered by the valuation they said that would be fine but as they where waiting for the auction company to pick the vehicle up from the recovery company as the police where still busy with it, I would have to wait, but they would call me to let me know when I could retrieve the item's. This was not not true as the vehicle was picked up five days prior and I also spoke to the auction company who stated they had the vehicle. I am still waiting for the phone call about my items and my vehicle has now been put up for auction and I wanted it back, I asked if I could buy it back as and they refused also. They have made me feel like a criminal and I am out of pocket by about £5000 due to admiral insurance never again will I use this company they have lied all the way through the process. They can't open emails or call you back, they tell you that there systems are down or not working properly when they have to deal with anything difficult to answer. Absolute rubbish I will be putting in a formal complaint. Disgusting.