Had a home emergency claim as boiler completely failed. Engineer came out and said pump needed replacing. Didn’t hear from Admiral nor their agents. When I kept phoning for update they finally said that they wouldn’t fit the pump unless we paid for a power flush (approx £400) as they said the engineer said we needed one. I queried this as there was no mention by the engineer at the call out. Spoke to him subsequently (he kindly left me his card) and he confirmed he had never mentioned a power flush in his report. They then suggested I pay for an engineers report to say if I need a power flush or not even though I told them I did in fact have one done two years ago. They still wanted a report before they would attend again which meant I would have been left without heating and hot water for a further period of time in winter. I lost patience and have called my own engineer to fit the pump and I will be sending this invoice to Admiral which I will pursue through the County Court if they refuse to honour.