Absolute Joke of insurance. I used the online portal on 22nd December to change policy details however the online portal was not working properly so i decided to call them instead and get the changed made. I then used the online portal on the 27th December to make a change to the policy and all worked fine, i received a confirmation email to confirm. Windscreen has occurred a crack so i thought i would ring up fro a replacement being INSURED! HOWEVER.......turns out the online portal did not make the change properly which means i was not insured ( spotted before anything drastic happened ). I have been ringing Admiral for the past few days and have changed the insurance over to the new car however they do not seem to want to understand the situation and acknowledge the system fault...instead blaming me for not making the changes correctly ( Hard to do when a system does not allow you to proceed without the correct information ) I am doing all the chasing via calls and emails but not getting anywhere with someone actually accepting or acknowledging that this was a system fault. Why am i paying for an insurance company to assure me and provide me a service? Admiral......you are here to support your customers, that is how you keep in business right? if you are not providing the correct service why bother with the fancy adverts promising to be the cheapest and the best when actually i rather just pay a few extra pounds and go to someone who will treat me properly as a CUSTOMER! Absolute waste of time company.... i do not even want to think about what they are like if you have an accident!