My daughter had comprehensive insurance with Allianz for 6years. Unfortunately she had an accident and when she submitted her claim was told that she wasn’t insured. Apparently for 1 monthly payment there were insufficient funds in her account. The next month Allianz tried to take 2 payments which is not approved so were unsuccessful. They supposedly sent a letter to notify that they were cancelling cover which was never received. They didn’t phone, message or email to notify myself or my daughter even though they had our details. One phone call and payment would have been made. We had no idea that insurance was cancelled. My daughter is a responsible person and was in recovery from a second bout of cancer. Allianz did not notify us of the problem, gave no opportunity to put things right and took no responsibility for their inadequate notification procedure. Totally heartbreaking experience. Do not believe the promises they make in their advertising, they do not care.