I feel compelled to share my experience with an insurance company as a cautionary tale. Please heed my words: do not purchase a policy from this insurer. They are unprofessional and dishonest. Despite our payments, they have demonstrated incompetence and a complete disregard for resolving our issues. It's baffling to me what we, as clients, are actually paying for and how the individuals within the company are compensated. For the past two years, we have been fighting for compensation following a theft during our vacation in Rome. Almost everything was stolen from us – laptops, cameras, clothes – leaving us devastated. The items lost amounted to thousands of pounds. While we understand that insurance typically doesn't cover the full value, the legal loopholes they exploit are unjust. They are obligated to provide a fair payout, yet they continuously delay and request documents from us even after two years have passed. It's absurd and implies a lack of attention to our case. Furthermore, expecting us to produce receipts for items we've owned for years is unreasonable. Who anticipates theft in broad daylight during a vacation? This incident not only caused financial strain but also shattered our trust in such companies. I implore you, do not engage with this insurer. Hopefully, someone will hold them accountable in the future, but until then, they remain deceitful.