I first raised a complaint with Allianz in December regarding the shocking service and damage caused by their emergency plumber over a series of visits to my 82 year old mum's home. The service was appalling and my mum was traumatised. On 14th February they agreed to reimburse the excesses that my mum had to pay due to their incompetence and asked for her bank details. Despite chasing them on numerous occasions now, all that I receive is the same email saying thank you, we will get back to you. I have tried phoning and spent hours on hold and I have also contacted their complaints email again. I must now go through the ombudsman. This is, without doubt, a dishonest way to run a business and they should be ashamed. I honestly encourage anyone thinking of using their home emergency service to look elsewhere.