I would like to share my opinion regarding the insurance claim I filed two years ago after being robbed during our vacation in Italy. We stayed in Vatican City for one night, and upon our return, we discovered that our car windows were smashed, and all our luggage, electronic devices, laptop, cameras, and clothing were stolen. It was a devastating shock for us. We immediately filed a claim with our insurance company, Allianz, but to date, we have not received any compensation. The claims process has been incredibly frustrating. Firstly, after submitting additional documents, it seems someone reviewed them, as we were asked why there were two pairs of the same shoes on the receipts. Of course, it's crucial to note that my daughter and I wear different sizes. Today, we received an email requesting the same receipts again, which is absurd as we have already provided them. Where are our documents disappearing to? Furthermore, our son was 16 at the time of the theft, but the claims handler took his date of birth into account and excluded him from the policy. This decision is utterly baffling. Finally, upon reviewing the policy after two years, it turns out it does not cover high-value items such as laptops, watches, or GoPro cameras. What does this insurance company offer its clients? I urge you to consider these facts carefully. I hope my experience helps others avoid this company .