I had to return home on an emergency flight to get to my daughter who was on a ventilator in hospital . She had GCS score of three, Which basically states she’s in a coma , with head injury and there was a possibility of her dying.. I had to book the nearest flight home to be with her, my friend and I traveled back together, praying we would get to her in time regardless the situation,We had to get flights. We only had two days of a seven day holiday ,Taxis , Trains And planes total £1250... My friend was reimbursed the very next day all her funds were put into the bank by her Travel insurance company which was the Tsb Bank . Mine the Halifax who use Allianz Have questioned quibbled and now told me that I’m not entitled to anything due to my daughter ingesting alcohol ( for the 1st time big mistake) .. I think it’s absolutely disgusting that this company treats its clients like they do when you go on holiday you need to check the information as in the small print it states about alcohol, Do we not go on holiday and have alcohol ? Id like a response from you on here Allianz ….. Not happy I am taking my trade elsewhere and I’m possibly going to the ombudsman. My daughter was in the UK. I was in Cyprus.thank goodness she is ok now , What else was I supposed to do? I gave you all the medical forms all the paperwork you asked me to get in touch with my travel company, You wasted my time and other businesses time as we all did what you asked us to do and then you let us down….your nothing but con artists, we have been paying you and Insurance for the past eight years might I state ….