Got my medical claim refused by Allianze with an irresponsible reason. I bought a travel insurance before my trip from them. And unfortunately I had a very bad stomach ache on my second / 3rd day of my arrival to the place I traveled to, went to see a doctor, and was sent to the hospital for an emergency surgery for removing my gallbladder from my body as it was full of gallstones inside. After all the stress of attempting to contact the emergency hotline service (Irish hotline) several of times while I was suffering from the pain and stress before and after the surgery, failed to reach people from Irish side, instead I found someone replying my email who is from the UK side, and he asked me to give him a call for sorting out things. (I told him, this is the difference between the Irish and the British in customer service wise) …. After being discharged from the hospital, mingling of providing the same supporting documents for so many times (between April until July). They ended up to refuse my claim as they think that it’s a prior case which I planned to have the treatment there before my trip, which is not true and this is not fair to me with such a wrong judgment! This is what they think but not the truth. It was an unexpected incident being arranged to have a surgery abroad. And customer like me have to accept their wrong judgment. People told me it’s a waste of money to buy a travel insurance. I thought it would only happen on some small or doggy companies. I can’t believe that it also happened on what we so called a worldwide corporate company. I paid for nothing but stress and anxiety and anger! The service is absolutely rubbish!!!! Insane service, I’m so disappointed with this well known worldwide company, ripping off money from their customers. It twisted the meaning of buying an insurance which can protect you! No protection at all! Only frustration!