Appauling experience. Pet Insurance with Allianz for 9yrs never one claim .When I contacted them phone rang for 4 minutes.Then a person told me my Dog over 8yrs no Insurance pay exact words..I said I wanted a manager she said someone would call me.A girl Anna called me.I said my Dog was at vets for Diagnosis. Is this a recurring issue she said.I said no just been diagnosed I I only have your word for that What a way to treat a loyal customer of 28yrs.making out I was telling lies. I informed her contact my vets for a report.How could my Animal have an on going issue Insuraed with them since he was 5 months. She eventually said we will see.Anna contacted my Vet got my Dogs report.Then on statement of invoice I sent 35% was reduced for his age.I was not informed of this huge amount.Why is Allianz insuring older dogs if they not will willing to pay out. They simply do not care.I will ensure my family will not renew ever again with this company. I am contacting all media about this company. I may now have to euthanasia my beloved dog as I was initially told peace of mind.All procedures hospitalisation paid for. Anna was supposed to call me back no call. First call was to a Person in India who was reculant to tell ne location.All I want is less than € 1000 paid to me..