Trying to get allianz to deal with a RTA where their client was solely responsible was almost impossible. Each time you call expect to be waiting over 1 hour to talk to someone no matter what time you call. Their staff are rude and disinterested When I advised them I wanted to complain regarding their service I was told "you can't complain because your not our customer". Tried their complaints line from their website which takes you to pet plan complaints. The lady there said you have to call the cousins tan to complain - back to square one. I called their head office whose reception cut me off twice. I had been considering a petplan policy but given tbe experience I have had as a 3rd party I think my money will go to a more deserving company. I plan to follow up my issues by submitting a complaint to the FSA. I'd avoid alliance at all costs.