If I could put 0 starts I would. I have rang them every single day that they are open for hours and hours on end for the last 4 weeks ! No one picks up. But as soon as I chose to ring the new policy department or renewals department they answer within minutes. They don’t want to hear about what I want to tell me someone is going to call me back. I’ve waited 4 weeks for this call back. I have also emailed them 7 times and no reply. I then received a email to tell me that my insurance is up this months and what the cost would be for my insurance for the coming year. As soon as I replied to this email I got a reply back within 5 minutes. Purely for the fact they know they would be getting more money out of me.