Finally done with Autosaint. Around 15 hours on hold in total during my one year. Being told one thing by the customer service team and then being told another thing by the sales team. Today, when chasing my proof of no claims, I discovered that if you phone the SALES line, you get through instantly. They're using COVID as an excuse for ridiculous hold times now, but they were the exact same prior to COVID. Plus, the hold music is awful and will probably be stuck in my head for the rest of my life. Don't go with Autosaint if you're ever planning on spending a night or two away from home because they'll try and charge you £300 to add a second address. I seriously wouldn't take out a policy with Autosaint if it was free of charge. Their black boxes spurt out useless information and they were never able to tell me why my driving scores kept going down. One young sounding guy suggested that I go on a drive and avoid driving around areas with lots of pot holes to increase my driving scores. Why should I have to do that???? I'm not a moaner, but their customer service is a NIGHTMARE. Avoid at all costs!!!! Look through every other review of this company, I'm not the only one.