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Christopher Merrifield
Do not insure with this company, avoid like the plague, I have had nothing but trouble with them since insuring in May 2015, their staff all have the intelligence of a poodle and I doubt any of them could run a bath let alone an insurance company, they constantly tell you that they're going to cancel your insurance policy over something you've done when in actual fact 10 times out of 10 it's because they've had an admin error, spoke to a man called Dave Morgan the other day who assured me my direct debits were all correctly set up and I would hear no more from them, along comes Monday morning where I am being told my direct debits were not set up correctly by this little c#%t and I had missed a payment that was due 6 days before the direct debit was even due (how is this possible) I then asked to speak to a supervisor as I assumed he may have just a little bit more intelligence (wishful thinking) being a supervisor Dave Morgan then put me on hold for 10 mins while he spoke with his supervisor and came back to tell me his supervisor agreed with him (not what I asked) even though I had asked to speak to him personally. I was then told he would call me back before 5pm and that he was all of a sudden rushed into a meeting (Yh right). The customer service from this company is shocking and they will do anything to con you out of money they have absolutely no remorse and they will never apologise when they're wrong, my phone bill was £125.74 this month just from being on hold for the majority of the time, I have been on hold for more than 45 minutes at a time in more than one occasion, PLEASE DO NOT USE THIS CONPANY.
9 years ago
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