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Olivia Suleman
Autosaint car insurance are genuinely the worst car insurance company I have ever come across. First of all, they charged me a fortune to change my car details.. about two hours after I took out the policy and before they'd even installed the telematics box! At this point I wanted to cancel but was told I would not be able to get all of my deposit back. As a young and new driver who had saved hard to pay for insurance, I couldn't afford to lose any of my insurance deposit! They did not tell me that there was a mileage cap and that this would be ridiculously low that i'd have to spend hundreds of pounds on extra mileage. Now I want to change my address, and my payment date as I have a new job with a new payday and don't want to miss a direct debit installment. They want to charge £60 for the change of address, £60 for the change to the date, plus £335 to change my address! They won't add this on to my installments so I have a day to come up with the funds or my car insurance will be cancelled with the remaining installments due in one lump sum. I could also cancel my policy for a cool £289 plus £70 to have the telematics box removed. Not to mention the 29 minutes on hold to their premium rate number with the operator regularly putting me on hold with no warning. PLEASE do not go with this company, I've never felt so stressed and worried about what I'm going to do. They are a disgraceful company and they're totally exploiting new and young drivers.
8 years ago
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Autosaint has a 2.2 average rating from 498 reviews
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