Rude and abrupt staff, with terrible hold time and non-existent service Unclear terms and conditions with additional hidden charges Failure to communicate with the box fitting company resulted in rude and abrupt emails and threats to cancel (all there error, but no apology) Mileage excess charged at a ludicrous rate (could have obtained a non-telematics product at less cost) Overall cost of product in excess of non-telematics providers, based on our own experience I would avoid at all costs. Also take a look at watchdog complaints on this firms conduct and erroneous data being used to cancel policies (with no refund)