Absolutely disgusting. Im 19 years old first car first ever insurance, insured all fine asked if MYSELF made any modifications to the car which i said no to as i brought it 2nd hand and made no changes myself. They took £350 deposit for then to tell me they cant fit the black box because i have tinted windows which is a modification however this was done by previous owner and i made them aware of this. Now they refuse to give back my deposit before even though my policy hasnt started and also making me pay £60 cancellation fee. Have sent email complaining and will be on the phone to a manager about this tomorrow. Daylight robbery on young drivers advitise low prices but never make you aware of extras. Rude staff which need customer service skills! Stay away.