Communication within this company is non existent!! There have been problems with every appointment we've had regarding the black box fitted in our daughters car. The 1st made be Autosaint, no one turned up! According to Autosaint the appointment didnt exist despite email conformation. The 2nd made for an afternoon, the fitter turned up in the morning! Again email conformation! The 3rd appointment was an 8am-1pm appointment. No fitter turned up and after three phonecalls,(1st call, no record of an appointment could be found by Autosaint) Eventually it was said that the telematics company had booked a PM appointment even though the conformation Email clearly states an AM appointment. All this was apparently sorted for another appointment next week with more conformation Emails etc!........ Today we get an Email saying Autosaint has been trying to contact a number of times and the policy will be cancelled in seven days unless we get in contact to make an appointment!!? Our daughter has taken time off school and I have taken an afternoon off work to meet these missed appointments.